Shipping policy
We only ship orders within Australia and to New Zealand. We do not offer shipments to other territories.
Delivery Methods & Rates
|
Orders Under $60 |
Orders Over $60 |
Australia Post Standard |
$12.95 |
FREE |
Australia Post Express |
$17.00 |
$5.50 |
Please note: if your order has been sent to the wrong address, we will do our very best to recover and redirect it. However, if an incorrect shipping address was provided in the order by a customer, a charge of $14.95 for re-sending the order and handling must be paid prior to order being re-sent. If the order is cancelled prior to re-sending, we will refund the order minus a $14.95 postage and handling fee.
Order Dispatch
We process and dispatch orders within 24 hours. Orders placed on Friday afternoon, weekends or public holidays will be processed and dispatched the next business day. Should we experience any delays in processing your order we will contact you within one business day by email or phone.
Delivery time
Standard shipping time with Australia Post might take from 1 to 7 days; delivery to some areas might take up to 10 days.
Express delivery usually takes 1 to 3 days, though some delays can be expected to certain areas.
For more information on delivery time, visit the Australia Post Delivery Speeds & Coverage Page.
If your order has been sent with other courier service, we will provide you with shipping information and estimated delivery time via email.
Tracking your order
All beautylux.com.au orders receive a tracking number. Once your order has been processed, you will be emailed a shipping confirmation with your tracking number.
Once an order is in transit, our customers assume the responsibility to track their parcel by entering their tracking number via Australia Post E-Parcel portal or other courier website if your order was dispatch with alternative courier service. Should you experience any issues, please feel free to contact us and we will make it our every effort to help track your parcel.
Transit Insurance & Lost Parcels
Free postage insurance is provided for all orders unless you have given the authority to leave on delivery when placing your order. Please contact our Customer Service at hello@beautylux.com.au and provide us with your full name, order number and tracking information and we will do our best to locate your parcel.
Please note: Australia Post investigations may take up to 10 business days. Based on Australia Post’s investigation we will either re-direct or resend the parcel to you.
Customer Responsibilities
It is the responsibility of the customer to provide accurate and correct information when placing their order, including an email address, a mobile number, and a current, clear and detailed shipping address.
If the customer specifies signature on delivery, and is not at shipping location to accept, it is the customer’s responsibility to collect their parcel from the local post office which it was sent to. If the parcel is then returned to sender, a charge of $14.95 will be charged to the customer in order for the parcel to be re-dispatched. If the customer cancels their order, a charge of $14.95 will be deducted from their refund for postage and handling.
Business addresses must have a business name and attention to name attached. If the business address is a multilevel building, please include the level of the business.
If the customer provides an authority to leave their parcel unattended, the customer assumes responsibility for any loss or damage.